Terms & Conditions

1. Quotation & Order Acceptance

All quotations provided by Tittron are valid only for the period stated on the quotation document. An order is only confirmed once Tittron issues a signed Proforma Invoice (PI) and receives the agreed deposit payment. Tittron reserves the right to reject any order at its sole discretion.

All product specifications, drawings, samples and technical documents provided before order confirmation are for reference only. Final specifications shall be the version mutually confirmed by both parties in writing.

2. Pricing & Payment Terms

Prices are quoted in USD unless otherwise agreed. Prices do not include international freight, import duties, VAT, customs clearance fees, insurance or destination local charges, unless explicitly specified in PI.

Standard payment term: 30% deposit before production, balance paid before shipment (or against copy of Bill of Lading as agreed). Tittron reserves the right to suspend production or shipment if payment is delayed.

3. Production, Lead Time & Shipment

Lead time starts counting from receipt of deposit and confirmation of all technical details, packaging and artwork files. Lead times are estimates only. Delays caused by material shortage, force majeure or Buyer’s late confirmation shall not be Tittron’s liability.

Trade terms (EXW / FOB / CIF / DAP) shall follow the Incoterms® 2020. Risk of loss or damage to goods transfers to Buyer in accordance with the selected Incoterm.

4. Product Inspection & Acceptance

Buyer shall inspect goods within 15 calendar days after receiving the shipment. Any claim for shortage, damage or non-conformity must be submitted in writing with photos and evidence within this period. Failure to notify within the time limit shall be deemed as full acceptance of the goods.

5. Intellectual Property

All intellectual property rights including trademarks, logos, drawings, schematics, software and documentation created by Tittron remain the property of Tittron.

If Buyer provides logos, drawings or specifications for OEM/ODM production, Buyer warrants that it owns or has rights to use such intellectual property and shall indemnify Tittron against any third-party IP claims arising from Buyer’s supplied materials.

Buyer shall not copy, reverse engineer, disassemble or resell Tittron products to compete against Tittron.

6. Force Majeure

Tittron shall not be liable for any failure or delay in performance caused by events beyond reasonable control, including natural disasters, war, pandemic, port congestion, government restrictions, factory shutdown or supply chain interruption. In such cases, Tittron may extend delivery time or cancel the order without penalty.

7. Limitation of Liability

Tittron’s total aggregate liability for any claim arising out of the order shall not exceed the total invoice value of the disputed goods. Under no circumstances shall Tittron be liable for indirect, incidental, consequential damages, lost profits, business interruption or loss of revenue.

8. Confidentiality

Both parties agree to keep all commercial and technical information exchanged during cooperation confidential for 3 years after order completion. Confidential information includes pricing, drawings, product designs and customer data.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of the People’s Republic of China. Any dispute arising from this transaction shall first be settled through friendly negotiation. If negotiation fails, disputes shall be submitted to the People’s Court where Tittron is located.

10. Amendments

Tittron reserves the right to modify these Terms. Updated Terms will be published on this page. Continued business cooperation after updates constitutes acceptance of revised Terms. Any changes to a specific order must be agreed in writing by both parties.

11. Contact

For questions about these Terms, please contact [email protected]